Privacy Policy - Holidaybreakz.ca

Last Updated: April 2026

INTRODUCTION

Holidaybreakz.ca, operated by HOLIDAY BREAKZ GROUP LTD ("Holidaybreakz.ca," "we," "us," or "our"), values your trust. We are committed to protecting your personal information and being transparent about how we collect, use, store, and disclose it.

This Privacy Policy explains our practices across all platforms and services we provide.

• Visit or use our website holidaybreakz.ca and any associated pages or subdomains (the "Website");
• Use our mobile applications, if and when made available (the "Apps");
• Interact with us through our customer support center, email, phone, or other communication channels;
• Purchase, browse, or use any travel-related products or services offered by Holidaybreakz.ca (collectively, the "Services").

By accessing or using our Website, Apps, or Services, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by it, along with our Terms & Conditions.

If you do not agree with any part of this Privacy Policy, you must discontinue using our Services immediately.

PERSONAL INFORMATION

1. Personal Information We Collect

"Personal Information" means information that identifies you, or could reasonably be linked to you. Depending on how you interact with Holidaybreakz.ca and our Services, we may collect the following:

Identifying & Contact Details

• Name
• Mailing, billing, or residential address
• Telephone number
• Email address
• Social media usernames or account IDs (if used for login or communication)

Payment Information

• Credit or debit card number, expiration date, and security/billing information
• Payment authorization details
• Transaction and booking history

Government-Issued or Travel-Related Identifiers

• Passport number
• Driver's license number (where needed for travel reservations)
• Numbers issued by transportation or security agencies (e.g., trusted-traveler or Known Traveler numbers)

Travel Information & Preferences

• Departure and destination points
• Travel dates, accommodation details, and itinerary history
• Loyalty program numbers
• Special requests, including dietary needs, accessibility requirements, or seating preferences
• Any information you provide during customer support interactions

Demographic Information

• Date of birth
• Gender
• Residency status or other demographic details you choose to provide

Analytics & Advertising-Related Data

(when linked or linkable to an identifiable person or device)

• Device identifiers, IP address, browser type, operating system
• Pages viewed, links clicked, session duration, and interaction patterns
• Advertising identifiers (e.g., IDFA, Google AAID)
• Cookie IDs and tracking identifiers
• Inferences drawn from usage, preferences, or behavior

Inferences

We may create internal profiles or predictions about your travel habits, needs, or interests based on data we collect.

2. Personal Information About Others

If you provide us with Personal Information about another traveler (e.g., members of your group), you confirm that:

• You have the lawful authority to share their information with us, and
• They have been informed that their information will be used in accordance with this Privacy Policy.

HOW WE COLLECT PERSONAL INFORMATION

We collect Personal Information in several ways:

1. Directly Through Our Services

We collect information when you:

• Make a booking
• Create an account
• Register for promotions
• Provide special travel requests (including accessibility or dietary needs)
• Communicate with us through email, chat, or other channels Some information is collected automatically through your use of the Websites or Apps.

2. Offline

We may collect information during phone calls or other offline communications with customer service.

3. From Other Sources

Where permitted by law, we may receive Personal Information from:

• Publicly available databases
• Joint marketing partners
• Social media platforms
• Other travel or business partners

ANALYTICS & ADVERTISING DATA

Like many online services, we and our third-party partners automatically collect "Analytics/Advertising Data," which may include:

Device & Browser Information

• IP address
• Device type, operating system, browser type
• User agent data
• General geolocation information

Usage Information

• Pages visited and paths taken through the site
• Clicks, scrolls, and interaction data
• Videos or content viewed
• Keystroke or mouse movement data (where legally permissible)
• Search queries, booking behavior, and navigation history
• Email open rates and engagement with marketing communications

Advertising Data

• Interaction with ads shown on our site or other sites
• Cookie IDs and proprietary advertising identifiers
• Conversion data related to ads viewed elsewhere
• Hashed email addresses or phone numbers used for advertising matching

Some of this data may not be Personal Information on its own, but if we combine it with identifiable information, we treat the combined data as Personal Information.

HOW WE COLLECT ANALYTICS & ADVERTISING DATA

1. Through Your Browser or Device

Most browsers and devices automatically transmit certain technical information to us when you access our Services.

2. Cookies

Cookies store information on your device and allow us to collect data such as:

• Page visits
• User identifiers
• Language settings
• Time spent on the site

You can manage cookie preferences based on your browser settings. Please find the Cookie Policy here.

3. Pixel Tags, Web Beacons, and Similar Technologies

Used for:

• Tracking email opens
• Placing or reading cookies
• Measuring marketing performance
• Compiling usage statistics

4. Flash Technology (LSOs)

Flash LSOs may store additional data used by certain applications. Users may adjust Flash settings to block or delete LSOs, though doing so may affect functionality.

5. IP Address Logging

We record IP addresses to:

• Diagnose server issues
• Understand usage patterns
• Estimate approximate location

6. Physical Location

With your permission, we may collect precise location information via:

• GPS
• Wi-Fi
• Cellular networks

This location data may be used for personalized services or geo-targeted advertising.

7. Aggregated Data

Aggregated information that does not identify you personally may be used for any lawful purpose.

HOW WE USE PERSONAL INFORMATION

We may use Personal Information for the following purposes:

Booking & Customer Support

• Completing travel reservations
• Processing payments
• Communicating about your bookings
• Providing customer service
• Using passport or ID data to fulfill travel-related requirements

Communications

• Sending newsletters and promotional materials
• Sending administrative notices, policy updates, and service alerts

Personalization & Marketing

• Delivering marketing communications we believe may interest you
• Presenting personalized offers or search results
• Tailoring ads across our Services and third-party platforms

Promotions

• Enabling participation in sweepstakes, contests, and similar promotions
• Administering promotional programs

Social Sharing

• Enabling social media features or referral tools
• Displaying your name or username to those you contact via our Services

Business Operations

• Data analysis and analytics
• Debugging and error remediation
• Fraud monitoring and prevention
• Service improvements and product development
• Measuring advertising effectiveness
• Auditing, compliance, and operational enhancements

Legal and Safety Purposes

We may use Personal Information as necessary to:

• Comply with laws and legal processes
• Respond to lawful government or regulatory requests
• Prevent fraud, abuse, or criminal activity
• Enforce our Terms and Conditions
• Protect the rights, safety, and property of our company, users, or others
• Manage risks and pursue available legal remedies

Aggregated Data

Once de-identified or aggregated, data may be used for any lawful purpose.

HOW PERSONAL INFORMATION MAY BE DISCLOSED

Your Personal Information may be shared with:

1. Corporate Affiliates

HOLIDAY BREAKZ GROUP LTD and other entities under common control.

2. Travel Suppliers

Airlines, hotels, car rental providers, activity operators, insurance partners, and consolidators who fulfill your travel services.

3. Business Partners

Third-party partners whose services or products appear on our platform, or whose websites link to/from our Services.

4. Service Providers

Trusted third-party vendors offering:

• Hosting and IT infrastructure
• Data analytics
• Advertising and marketing services
• Payment processing
• Customer support
• Email delivery
• Fraud prevention
• Auditing and verification services

These providers are bound by confidentiality obligations and may use the information only for authorized purposes.

5. Promotion Sponsors

If you enter a contest, sweepstakes, or survey administered by a third party.

6. Social Media Platforms

When you connect your Holidaybreakz.ca account to social networks or use social sharing tools.

7. User-Generated Content Areas

Any information you publish in forums, chats, blogs, or profile pages becomes public.

8. Corporate Transactions

In a merger, acquisition, restructuring, insolvency, or sale of assets, Personal Information may be transferred to the successor entity under confidentiality protections.

9. Legal, Compliance & Safety

We may disclose information to:

• Comply with laws or legitimate government requests
• Prevent or investigate fraud or security incidents
• Protect our rights, property, or safety and that of our customers or the public
• Enforce our agreements
• Pursue legal claims or limit damages

THIRD-PARTY SERVICES

This Privacy Policy applies only to the Services operated by HOLIDAY BREAKZ GROUP LTD and the Holidaybreakz.ca platform. It does not apply to the privacy, data handling, or security practices of any third party, whether or not their products, services, or links appear within our Services.

1. Third-Party Websites, Suppliers, and Intermediaries

We are not responsible for the privacy or data practices of:

• Third-party travel suppliers or intermediaries (e.g., airlines, hotels, rental car companies, activity operators, consolidators, insurance providers)
• Websites, apps, or services that are linked from our platform
• Any third party that embeds a widget or plugin on our Services (e.g., social sharing buttons, login integrations)

A link to a third-party website or service does not constitute an endorsement by Holidaybreakz.ca or any of our affiliated companies.

2. Technology Providers and Platforms

We are not responsible for the data collection, usage, disclosure, or security practices of other technology providers, including:

• Social media platforms (e.g., Facebook, Instagram, TikTok, X)
• App stores and operating system providers (e.g., Apple, Google, Microsoft)
• Device manufacturers
• Wireless carriers
• Independent app developers or plug-in developers

This includes any Personal Information you choose to share with such organizations when using:

• Social login features
• Social sharing tools
• Third-party apps connected to your device
• Third-party widgets, buttons, or integrated tools

These organizations operate under their own privacy policies and terms, and we encourage you to review those policies before interacting with their services through or in connection with our platform.

Advertising and Interest-Based Marketing

We, HOLIDAY BREAKZ GROUP LTD and our third-party advertising partners (including advertising technology companies, ad servers, retargeting providers, measurement providers, and social media platforms), may use information about you to deliver advertising and marketing that is more relevant to your interests.

1. How Advertising Data Is Used

We and approved third parties may use information:

• That you provide directly
• That is automatically collected when you use our Website, Apps, or other Services
• That we receive from third-party partners or data providers

This information may be used to:

• Serve interest-based or personalized advertisements
• Match ads to the content you view
• Identify audiences with similar interests
• Optimize, measure, and improve advertising campaigns
• Conduct analytics, reporting, attribution, and market research
• Understand your interests, preferences, and online behavior across devices and channels

2. How Advertising Data Is Collected

Advertising-related data is typically collected using technologies such as:

• Cookies
• Web beacons / pixels
• Software development kits (SDKs)
• Application programming interfaces (APIs)
• Device identifiers and other digital identifiers

These technologies may allow us and third parties to:

• Recognize your browser or device across sessions
• Link your activity across multiple devices
• Measure the effectiveness of ads
• Deliver more relevant advertising

In some cases, we may share a common identifier, such as your email address in hashed or encrypted form, with advertising partners to facilitate these practices.

3. Your Choices for Interest-Based Advertising

You may have options to limit or opt out of certain types of advertising.
For interest-based advertising delivered in web browsers, you may visit:

• Network Advertising Initiative (NAI): http://www.networkadvertising.org/managing/opt_out.asp
• Digital Advertising Alliance (DAA): http://www.aboutads.info/choices

For interest-based advertising in mobile apps, you may download:

• AppChoices by DAA:
  http://www.aboutads.info/appchoices

For social media platforms, you may be able to adjust your ad preferences through settings within those platforms (e.g., Facebook, Instagram, TikTok, Google).

4. Important Notes About Opt-Out Tools

• The above opt-out tools relate to self-regulatory programs.
  We may work with partners who do not participate in these programs.
• Opt-outs may apply only to the specific browser, device, or app where the choice is made.
• We are not responsible for:
  • The effectiveness of third-party opt-out mechanisms
  • Their accuracy
  • Their ongoing availability or functionality

Even if you opt out, you may still see ads—however, they may be less relevant to your interests.

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SECURITY

We take the protection of your Personal Information seriously. HOLIDAY BREAKZ GROUP LTD maintains reasonable organizational, technical, and administrative safeguards designed to protect the information we collect and store.

These measures may include, as appropriate:

• Access controls and authentication procedures
• Encryption and secure transmission protocols
• Firewalls and network monitoring
• Secure data storage practices
• Internal policies and staff training on data protection

However, no method of transmitting information over the internet or storing data can be guaranteed to be completely secure. We cannot promise or guarantee absolute security.

If you believe:

• Your account, booking, or personal data has been accessed without authorization, or
• The security of your interaction with us has been compromised in any way, please notify us immediately using the instructions provided in the “Contact Us” section of this Privacy Policy.

Opt-Out of Marketing Communications

• You may opt out of marketing emails at any time by:
  • Clicking the unsubscribe link included in each marketing email, or
  • Contact us using the details in the “Contact Us” section of this Privacy Policy.
• You may opt out of push notifications through your device settings.
• We will process your opt-out request as soon as reasonably practicable.
• Even if you opt out of marketing communications, we may still send you:
  • Transactional emails,
  • Administrative notices, or
  • Service-related communications
    as these are necessary for managing your bookings or account and cannot be disabled.

Access, Correction, and Deletion of Personal Information

You may request to access, correct, or delete Personal Information you previously provided by contacting us at support@holidaybreakz.ca (or the address listed in the “Contact Us” section)

Requests must be submitted from the same email address associated with your account or booking. For your protection, we may take steps to verify your identity before fulfilling your request.

We will endeavor to respond as soon as reasonably practicable.

Please note:

• We may retain certain information for legal, regulatory, fraud-prevention, audit, or record keeping purposes.
• If you request deletion while a transaction is still in progress, we may need to keep the information until the transaction is completed.
• Some residual information may remain in our systems and backup files and may not be fully removed.

Your California and Canadian Privacy Rights

California Residents

If you are a California resident, you may request information about how we disclose your Personal Information to:

• Our affiliated companies, and
• Third parties

for their own direct marketing purposes.

To submit a request, please contact us using the instructions provided in the “Contact Us” section of this.

Retention Period

We retain your Personal Information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law. Retention periods may vary depending on legal, regulatory, operational, or contractual obligations.

Use of the Services by Minors

Our Services are not directed to individuals under the age of eighteen (18).
We request that minors not provide Personal Information through the Services. If we learn that we have collected information from a minor, we will take reasonable steps to delete such information.

Important Notice to All Non-U.S. Residents

Our servers and primary systems are located in the United States.
If you are accessing our Services from outside the United States, please be aware that any information you provide to us—including Personal Information—will be transferred to, processed in, and stored in the United States.

Except where protections under the EU/EEA General Data Protection Regulation (GDPR) apply, your use of the Services and your decision to provide information constitute your consent to this transfer.

GDPR Notice (EEA Residents)

If you are a natural person located in the European Economic Area (EEA), please review our dedicated GDPR Privacy Notice, which explains:

• Lawful bases for processing
• Data subject rights
• Cross-border transfer mechanisms (including the Data Privacy Framework)

Links to the GDPR notice will be provided where applicable across our Services.

SENSITIVE INFORMATION

Please do not send or disclose any sensitive Personal Information to us, including but not limited to:

• Social Security or Social Insurance Numbers
• Racial or ethnic origin
• Political opinions
• Religious or philosophical beliefs
• Trade union membership
• Health-related information
• Genetic or biometric data
• Criminal history

We do not intentionally collect such information and cannot accept responsibility for sensitive data you voluntarily submit.

UPDATES TO THIS PRIVACY POLICY

The “Last Updated” at the top of this Policy reflects the date of the most recent revision. We may update this Privacy Policy periodically.

Any update becomes effective once posted on our Websites, Apps, or other channels of the Services. Your continued use of the Services after a revision constitutes acceptance of the updated terms.

CONTACT US

If you have questions, concerns, or requests related to this Privacy Policy, you may contact us at:

Email: support@holidaybreakz.ca
(recommended for general inquiries; do not include payment or other sensitive information)

Please note that email communications are not always secure. Do not send credit card numbers or other sensitive information via email.